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FAQ

Frequently asked questions
Seller Rating
The higher Seller rating, the more trustworthy is the seller. We recommend you to purchase products from sellers with high rating. Rating depends on the number of sales, as well as on positive and negative feedbacks. The negative feedback deducts 10 times more points from the rating, than a positive one adds.
Seller Level
On the Market, there are 5 Level groups of sellers. The higher the group, the more reliable seller.

Level group increases with the seller rating, but to get the Level 4 and 5 Level group without a document verification is not possible.

Sellers with 4 and 5 Level group are considered experienced and trusted sellers and in the event of a conflict with the sellers of this group, the administration is not intervene in the dispute, but trusts fully the sellers with high level group.
Verified user
Verified user badge can be granted to sellers, who sent us required documents for verification and had an interview with manager over the phone.
In order to get Verified user status you have to upload required documents in Account preferences section and specify your current telephone number for contact by our manager.
Bonus for positive feedback.
Every seller can assign a reward for positive feedback. Products with which you can get the bonus are marked with a special sign. Only registered customers can get bonuses.
I did not get the bonus!
1) Only registered customers may get bonuses.
2) You get the bonus after 20 hours from a moment of purchase. Even if you leave the positive feedback in 1 hour, you will get the bonus after 20 hours from a moment of purchase (Order is considered as paid when a merchant of a payment system you've chosen confirmed the payment)
3) In order to get the bonus you have to leave a positive feedback within 20 hours from the moment of purchase.
4) If you have all conditions fulfilled and still did not receive the bonus - please contact our support team.
I can't find required product category
You can ask for adding new category to the Market. You need to send us detailed description of the category you want to add here . Try to send as much details as possible.
Can I make purchases without registration?
Yes, you can buy without registration, but in this case you can't get some benifits. For example, you can't get a bonus for positive feedback.
We suggest you to register in our system to get this and more benefits.
Your account: Account preferences
This section contains following functions:
1) You can enable or disable a code card acess (we recommend to enable it, if you are a seller or you have a Cashmoney balance on your account)

2) You can edit your personal information (Notice: You can't change your first and last names after documents verification)

3) You can change a password for your account.

4) You can upload your documents for security verification. Please check that the specified phone number is correct, as you may receive a call from our manager.
After documents verification seller gets a special badge. More payment options are available for checked customers, which are not available for non-verified customer.
 
 
 
Your account: Wallet

Here you can, refill, withdraw,exchange, and add your currencies wallets

Your account: Transactions
Here you can see all your Market transactions, as well as their details.
Your account: My products
Sellers can create their products lists here.
It's also possible to review uploaded products, upload new ones, edit your products lists and assign bonuses for positive feedbacks.
Your account: Feedback records
Here you can see all your feedbacks and communicate with seller/customer on these feedbacks.
Sellers also can make a refund from this section, add customer to the Feedback records list and review the product on which the feedback was left.
Your account: Blacklist
Here you can see all your blocked customers. Customers which are in your blacklist can't make purchases from you, but you can anytime remove a client from the list.
As a seller, how to make a refund.

You need to go to your account menu, then go to the Feedback records and select Feedback for which we want to refund the money.
Go to the Feedback and you will see: View product feedback.
Click here: Return funds to the buyer.
After that the money will be returned to the buyer.
And Seller Rating will automatically spin for 10 points up and all the correspondence and negative Feedback will disappear.

How to add a product as a seller.

1) You should go to your Account menu, choose My products and select Add new product and a product that you want to sell.
2) Then again go to My products and you will find the list of your products.
3) Now you need to download the product, on each of your product is a drop down menu Actions, drag your mouse on it, 
and choose: Add New Item and then upload the product convenient for you.

As a seller Where can I see my uploaded products?
You need to log in to your account menu and choose my products and click on the product where you want to see the uploaded products, then choose> Actions> view all items.
Here you see the items which you uploaded in a format 12345 ********. You can click on any product and you will see it fully. If you click Delete then it will removed away from your product list.
As a seller how can I see my sold products?
You need to log in to your account menu and choose Transactions and click Details in the View product item and you will see what items have you sold in the order.
You can also view all items sold, for this go to your account menu and choose My products> and on the product in which you want to see sold items, choose> Actions> View all items and on the items sold will be the date and time of sale.
As a Seller, How Can I See in Which Order I have Sold the Item?
To see in which order You have sold the item, can be seen it two different ways,
1) In your account menu, My products > Actions > view all items, you can see the order ID for the item you have sold.
2) In your account menu in Transactions, in every order with the status Suspended or Success, the product which was bought in this order, for this click View product item.
Menu Transactions: Transaction status for seller's. Operation type:sell
  • Success: The following actions have been implemented.

1) Received money from the buyer.
2) This product has left the buyer.
3) Seller has received money for the goods.

  • Suspended:

1) Received money from the buyer.
2) This product has left the buyer.
3) The seller is waiting for the money to a personal account.
Time transfer of money can be seen in: Transactions - Details - Funds will be available: xxxx-xx-xx xx:xx

  • Billing ok:

1) Money received from the buyer.
2) Shipment is expected.

If the goods are in the category of Transfer, the transaction in details in the specified order and 
where to send button, the seller has to click after to send order.

  • Processing:

1) An order placed ​​goods, but not received payment for the goods.

  • Billing_error:

1) At the time of payment in the Merchant payment system error or failure of the payment system to the buyer.

  • Negative feedback

1) The buyer has left negative feedback. Money frozen until the issue.

  • Refund / Charge back

1) The seller did refund the buyer for this order

Advertisement of goods
Sellers may do advertisement of their goods and gain advantages as follows:
  • Product will be in bold. What ensures sure outshine from overall list.
  • Product will receive specific sign of advertisement.
  • During the campaign product will be on top of not advertised products.


Manual: How to start advertisement campaign.
You will need to log in to your account, look for menu My Products then choose Advertisement. From the supplementary menu choose desired product to advertise.


The second option: in menu My Products from list of your products choose the ones which you desire to advertise and from drop-down list named Actions > Advertise.


You may begin advertisement campaign as soon as payment is done or if you wish you can designate other day. For instance:
If your choice falls in favor to begin advertisement immediately for 24hrs period from 17.02.2013 15:45 then your advertisement expires at 18.02.2013 15:45.
If you have chosen to begin advertisement in several days for a time period of two days and choose a day to begin as 20.02.2013, then your advertisement will begin on 20.02.2013 00:01 and lapse at 21.02.2013 23:59


NB! Calculation of your advertisement in lists commences at the moment of order. If other seller will choose higher payment after your order is done then his advertisement will be placed in higher position than yours and your advertisement will take lower place.
You can always add extra supplement and regain leading position. In order to do that on page Advertise choose appropriate advertisement which you would like to raise in list of offered goods and in menu Actions > Increase the Position.
Menu vouchers.

Here you can generate the vouchers and use them on cashvouchers.

The cashvoucher Vouchers , are only suitable for use on the market, and to be used to recharge cashmoney balance.


Generation.

In the Generate section, you can Generate cashvouchers.
To do this, select one of the available voucher denominations. And drag the slider to the right, choosing the
the required number of vouchers.
Below you will see:
The Number of your vouchers.
Face value of each voucher.
Payables.
Your balance after cashmoney generated vouchers.

Once you have selected the required number. Presses Checkout.
All contributions are generated by acting vouchers will be available in the Show active.


Redeem.

Under Redeem, you can use the cashvoucher vouchers.
Amount available on the voucher, fully credited to your account.
You can see the details of the completion of the menu Transactions, and the menu Wallet.

Show active.

In the Show active, you can see all your active-generated vouchers.

Show used.

In the menu, Show used, you can see all the used vouchers.
This section shows the vouchers used by you and your-generated vouchers used by other clients.

The limits on the operation, Withdraw funds
1) Not verified customers (the customers who have not sent us their documents and phone number for verification).
Can withdraw 100 USD per week
2) Verified customers (the sellers who have sent us their documents and phone number for verification).
Can withdraw up to 3000 USD per day. No other limits.


News

News archive

Tutorial - How to Sell Gift Card on BuySellVouchers.com!

In this video, you will learn how to sell gift cards for cash on BuySellVouchers.com (gift cards and vouchers trading platform). Here you will find a simple tutorial how to place/add the product for sale on BuySellVouchers.com:https://www.youtube.com/watch?v=W9M1aVysWi8 Advantages of BuySellVouchers.com online trading platform:- For Buyers. Discounts up to 35%!- For Sellers. Noncomission Sales!- Reliable since 2012.The use of a platform is easy and it's free!BuySellVouchers.com is online market place for gift cards, vouchers and coupons buyers and sellers all around the world.Available Gift Cards and Vouchers: Itunes, Amazon, Walmart, Google Play, Skype, Steam, Ebay, Bestbuy, Starbucks, Uber, Spotify, Microsoft, Netflix, GoDaddy, Turbobit, Nike, Alldebrid, Target, Letitbit, Dellmont, Betamax, Poivy, Cashu, Neteller, Skrill, Voipdiscount, Nymgo, 12Voip, Rebtel, Rebvoice, Fring, FastVoip, Nimbuzz and many others...You can suggest new products to add on the market. Support will check your suggestion anyway! The BuySellVouchers.com platform has been operating successfully for over 8 years and continues to develop. The accepted payment methods - WebMoney, PerfectMoney, Advanced Cash (Advcash), BuySellVouchers Token, Bitcoin, Litecoin and many others (Paypal, Credit Cards, Tether…) coming soon.

Great news for sellers - non commission sales!

From now on, sellers will have a possibility to sell products at no commission. This is one of the steps to attract new sellers and to improve conditions for the existing sellers. We will soon move to a new and modern design as well as add new settlement currencies. BuySellvouchers.com continues to develop and we encourage you also to develop together with us. The sooner you start using our platform, the sooner you will have a possibility to raise the "seller rating" indicators, which is one of the foundations of successful operations on our trading platform.
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Hot news!

Tutorial - How to Sell Gift Card on BuySellVouchers.com!

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