Terms and Conditions
For the sake of simplicity for BuySellVouchers customers, as well as for the purpose of structurally separating the different rights and responsibilities of the following User and Seller, the Terms and Conditions are divided into two parts, one for "User Agreement" and the other for "Seller Agreement".
BuySellVouchers is a commercial market place that brings the buyer and seller directly. BuySellVouchers accepts your payments for products placed by sellers on the basis of Agreement previously negotiated with them. BuySellVouchers will not constitute as a party in your transaction with the seller and is not responsible for any directly and indirectly damages and/or losses that may arise in case of default of either party. BuySellVouchers do not interfere with the process of your transaction, but provides a convenient interface for it. BuySellVouchers can not guarantee that seller is 100% honest. BuySellVouchers is not responsible for product quality and is responsible for the timely delivery of product after payment only.
1. Product Choice
- 1.1. First of all, you should understand that you are buying virtual products and you can't touch it before purchase. Practice shows that majority of misunderstandings during online shopping occurs due to the fact, that customers are in a hurry and do not familiarize themselves with terms of sales/delivery or product description carefully enough. So please, do not rush, take your time and study all available information about the product and its seller thoroughly.
- 1.2. During the choice of product it's highly recommended:
- 1.2.1. To study the product description page carefully and make sure that this product is exactly what you want. All available information on this product is supplied by the seller. You should clearly understood from the description what you will get after a payment. If you have any questions or concerns, please contact the seller directly, as they have full information about their product. By the way, time of response to your message and how detailed is their reply will help you to evaluate the seller.
- 1.2.2. To pay attention to the number of product purchases, as well as were there any returns. If there are negative or positive feedbacks, make sure you have read them. Pay special attention to the seller's comments on these feedbacks.
- 1.2.3. To have a look onto seller's personal page. Note the seller's registration date on the market and what kind of contact details is state. Notice! This information is provided solely by the seller and is not checked by market administration.
- 1.2.4. To pay attention to seller's rating. The rating is a main indicator of seller's reputation on our market. Only customers (i. e people who have made payments) can affect the rating of a seller. Negative feedback decrease the rating.
- 1.2.5. To check the total amount of sales from this seller. A large number of sales and high rating indicate that this seller has a good record on our market service and is trustworthy.
- 1.2.6. To check information about the seller, which is available on open sources (i. e. google, facebook groups and etc.).
2. Payment for products.
- 2.1. To pay for a product you just need to choose the most suitable option for you on the description page and click "pay" button.
- 2.2. When withdrawing or depositing crypto into your account, please pay careful attention to the network you choose, for example USDT ( TRC20, ERC20, POLYGON and related networks). If a payment is sent to the wrong network, then your funds may be lost (not refunded). BuySellVouchers could provide a transaction tracking service in such cases, which costs $50, but please note that there is still a high probability that the funds will not be recovered.
- 2.3. Refunds are only possible to a BuySellVouchers account balance regardless of the originally used payment method. If you do not have yet an account on the BuySellVouchers marketplace, then You should create an account - the registration process will take you no more than a few minutes. All additional expenses related to the conversion of electronic currencies are not compensated.
3. Product delivery.
- 3.1. BuySellVouchers is a digital market platform with instant product delivery (up to 24 hours). You will be able to use product right after payment and you don't need to wait even minute to start enjoying the product. You will get the product in your e-mail inbox immediately after successful payment.
- 4.1. You can leave a feedback on every product you have purchased on our market and edit your review if necessary. As we said earlier, feedback affect seller's raring directly.
5. Prohibited activities.
- 5.1. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse others, including other users, or behave in this manner towards the Company staff that operate or support the Website.
6. What to do if I have been cheated?
- 6.1. First of all, do not worry and do not panic. Practice shows that in most cases it's not a fraud, but a simple misunderstanding. Lots of misunderstandings arises from the fact that the buyer is not reading the terms and/or product description carefully or the seller did not explain clearly what he's selling.
- 6.2. So, if you think you became a fraud victim, your actions should be following:
- 6.2.1. First, please carefully read the product description and conditions of purchase once more. If it was your inattention, contact the seller, explain the situation and try to settle the matter with him. If you are dealing with fair seller, most likely you will succeed.
- 6.2.2. If you think that the product received does not match the description, you may open a dispute, but no later than 24 hours from the time of payment. The seller will receive an e-mail requiring to contact you. If the seller has not left a comment on your feedback or contacted you within 24 hours, please escalate the case to administrator. Please note: if you do not appear to have been directly affected, we will be unable to consider your complaint any further.
- 7.1. By opening a dispute on the website, you agree to the following:
- 7.1.1. If a partial refund is offered by the seller, you must either accept or decline the offer within 72 hours of receiving the offer.
- 7.1.2. If you do not respond to the partial refund offer within 72 hours, the offer will be automatically accepted and the dispute will be closed.
- 7.1.3. Once a dispute is closed, you will not be able to reopen it.
8. Buyer's Protection
- 8.1. Buyer should not accept or agree to any offsite trade and personal offers provided by the sellers. Protect yourself from falling victim to scam.
- 8.2. Trade conducted offsite will not receive support from BuySellVouchers either in mediation or compensation, as we are not responsible for the actions of individuals taken outside of our platform.
- 8.3. Report to us immediately if you encounter any sellers soliciting for offsite trade. If the report comes with sufficient proof and the perpetrator is penalized, you will be rewarded for your efforts.
- 8.4. Administration has rights to ask buyer and/or seller to provide more information relevant to the case. You should provide this information to Market administration within 5 days. If we do not receive your reply within 5 days the situation may be resolved not in your favor.
9. STATUS AND LIABILITIES OF THE PARTIES
- 9.1. BuySellVouchers Market ORGANIZERS.
- 9.1.1 BuySellVouchers is a complex of Internet programs designed to provide users with convenient automatic interface that allows to perform instant transactions when buying or selling various online-products. Online-product is a product which have digital form or which can be represented in digital form (graphics or other files, textual information, etc.).
- 9.1.2 BuySellVouchers Market Organizers reserve the right to amend this Agreement at any time by posting its new version in full on the BuySellVouchers website. The new agreement comes into force within 3 days from the date of its publication on the BuySellVouchers website.
- 9.1.3. All payments carried out on BuySellVouchers Market are made using various electronic currencies, which are not currencies of any State. In connection with foresaid the terms: "purchase", "sale", "buyer", "seller", "product", "shop", "price" and other derivatives used in present agreement and in any other section of this website are used solely for the convenience and can not be apprehended as a designation of what is called "Product", "Shop", etc. in strict legal terms, as well as other actions related to financial services in trading, procurement, commission, mediatory, promotional or other activities.
- 9.1.4. We do not participate in contingent disagreements and arguments (including legal proceedings) between buyers and sellers.
- 9.1.5. We are not responsible for the products offered for buying and selling.
- 9.1.6. BuySellVouchers may grant exclusive rights for selling a particular product for a specified period of time. The cost of this service and the validity period of this right are discussed separately.
- 9.1.7. BuySellVouchers reserves the right to determine minimum prices (threshold price) for a particular product or section of the site. In this case the Seller offering such products for sale shall not determine a price below the threshold.
- 9.1.8. We reserve the absolute right to unilaterally remove any information from our website if it does not comply with this agreement, applicable law or violate the rights of third parties.
- 9.1.9. We have the right to refuse BuySellVouchers services to you at our discretion, in case we have evidence of your illegal activities in relation to BuySellVouchers or its users, as well as in the case if you have negative rating or negative open source information
- 9.1.10. Your account and products may be temporarily blocked, if the buyer who has purchased your product is not satisfied with it and leaves a negative feedback. You will lose the right to use BuySellVouchers services if you fail to provide any evidence proving your case, or fail to reconcile a dispute with buyer, or do not return the amount paid by the buyer in full within one month.
- 9.1.11. We reserve the absolute right to make a refund for the product sold that receives negative feedback after the transaction and seller has not left a counter comment or has not contacted the administration within 3 days. Refund is made in full from the seller's personal account including all applicable fees.
- 9.1.12. BuySellVouchers has the right to suspend or terminate the seller's registration and deny access to the site, if the administration has reasonable assumption that the seller is involved in unlawful activity of any kind.
- 9.1.13. We have the right to request any documents with a proof of the product source/origin (suppliers, purchase documents, copyright patents/certificates) and extend a withdrawal period of funds gained from the sell of this product, if the source of product deemed to be doubtful.
- 9.2. BuySellVouchers Market SELLERS
- 9.2.1. Any person that has a registration as the Seller and accepts a responsibility of unconditional compliance with this Agreement may become a Seller.
- 9.2.2. Offering a product for sale you thereby agree that you have the legal right to sell this product.
- 9.2.3. Products prohibited for selling on BuySellVouchers Market:
- 1. Products violating current legislation (incl. all jurisdictions, related to transaction);
- 2. Products not in accordance with this Agreement and with common sense;
- 3. Trojans, viruses, internet-worms, cracking programs, programs for unlawful acquisition of any information, "hacker's" programs;
- 4. Products violating copyright or intellectual property law;
- 5. Any information regarding BuySellVouchers Sellers and Buyers;
- 6. Any information regarding payment systems users;
- 7. Any Internet cheating software (autosurfers, autocollectors, autoclickers);
- 8. E-mail addresses and SMTP (POP3) servers (e-mail databases, spam-lists);
- 9. Any software collecting e-mail addresses and mass email/messaging software (posting to bulletin boards, forums, blogs, etc.);
- 10. Any product of erotic nature (adult-products);
- 11. Products not ensuring instant receipt of content after payment (information regarding the bargain outside this Market);
- 12. Products with advertising material of third-party resources, shops, markets, etc. in their name, description or any other supplementary information;
- 13. Products regarding Internet-commerce (financial pyramids, investment projects, sponsors, methods, secrets, systems, recommendations, business packages, links etc.);
- 14. Products compilations (content combining several different types of products);
- 15. It is forbidden to sell Ukash, Paysafecard, Moneypak, Paypal account;
- 16. It is forbidden to trade BuySellVouchers account itself (to disclose this information to others or to share account with others);
- 17. Will not be related to any attempt to reproduce, use or embezzle any legally reserved BuySellVouchers information including, but not limited to website address, front office, databases, password lists;
- 9.2.4 Sellers are owing to fulfill their liabilities towards the BuySellVouchers Market Organizers.
- 9.2.5. The seller must specify the correct registration data, and the requirement to pass the administration of identification. Disclaimer of identification, as well as providing false information during the registration process leads to an account lockout, and denial of service. In this case your account funds will be blocked.
- 9.2.6 The use of any advertising material in abbreviated or full name of organization (i. e. addresses of third-party websites) when stating personal identification data is prohibited to BuySellVouchers Sellers.
- 9.2.7 BuySellVouchers Seller is liable to additional requirements regarding product appearance (including price conditions), stated on (Product's Description and Price Evaluation) page.
- 9.2.8. BuySellVouchers Seller agrees to place theirs products strictly in the applicable product category section. The final authority on the conformity of the product and section for placement rests with the administration BuySellVouchers
- 9.2.9. BuySellVouchers Seller must send the product with a manual delivery not later than within 24 hours after buyer paid for the order. If this requirement is not met, the Seller will automatically receive negative feedback.
- 9.2.10. The negative feedback received for non-compliance with the terms of manual delivery may be removed if a penalty of USD 5 is paid directly to us via specific payment gateways or deducted directly from the seller's available balance.
10. PAYMENTS FOR THE USE OF BuySellVouchers
- 10.1. Use of BuySellVouchers Market is partially free. Applicable fees are charged upon successful transaction only.
- 10.2. We may bring or change a fee for certain services on BuySellVouchers at our discretion. This information will be distributed to BuySellVouchers Sellers in advance on the News page of our website.
- 10.3. We reserve the right to impose additional fees on certain product categories.
- 10.4. When withdrawing or depositing crypto into your account, pay careful attention to the network you choose. If a payment is sent to the wrong network, then a funds recovery fee of $50 is charged.
- 10.5. For User rights protection and efficient fraud prevention BuySellVouchers holds sellers funds restricted for 36 hours (starting from crediting funds into sellers account), before it’s available to use.
11. BuySellVouchers Market ORGANIZERS DISCLAIMER OF WARRANTIES.
- 11.1 We grant you the use of the BuySellVouchers services in the form as it is at the present moment and without any warranty.
- 11.2. We do not warrant continuous and unconditional access to the BuySellVouchers services. BuySellVouchers functioning can be interrupted by insuperable forces and other factors, prevention or overcoming of which are beyond limits of BuySellVouchers organizers.
- 11.3. We make no warranties in respect of right of property on products sold or purchased on BuySellVouchers, their suitability for specific intent or non-violation of third parties rights.
- 11.4. We make no warranties in respect of BuySellVouchers Market sellers and their actions.
12. FINAL PROVISIONS
- 12.1. Any dispute or claim between you and BuySellVouchers Market Organizers will be resolved by negotiation.
- 12.2. We do not compensate any losses you may sustain in the event of intentional or careless violation of any term of this Agreement and related regulations.
- 12.3. The maximum liability of the BuySellVouchers Market organizers can not exceed your paid equivalent for the use of BuySellVouchers Market services.
13. BuySellVouchers STRICTLY PROHIBITED.
- 13.1. forbidden to provide false information when registering.
- 13.2. It is forbidden for one person to do multiple registrations.
- 13.3. It is forbidden to use the market as an e-currency exchange service.
- 13.4 Sellers are prohibited from demanding the buyer to remove a negative feedback, and then promise to replace the product, or return the money for the products. The seller can always press the button to return the money to the buyer, and the money will be automatically returned, and the negative feedback will be deleted.
- 13.5 It is forbidden to correspond with the buyer anywhere except at www.buysellvouchers.com. It is also forbidden to ask the buyer for an Email, or any other means of communication outside the site www.buysellvouchers.com. For violation of any of these rules, the seller may be refused service, without any compensation. This is done to fight fraudsters, and protect buyers.
- 13.6 You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse others, including other users, or behave in this manner towards the Company staff that operate or support the Website.
- 14.1. Please be advised that withdrawal operations are processed within up to 24 hours.
15. OFFSITE TRADING
- 15.1. BuySellVouchers takes very seriously the trade practices conducted at our marketplace. While it is a rare occurrence, it has been reported on occasion where honest users are harmed by fraudulent actions/intentions of hoodwinkers. Trade conducted and completed within the BuySellVouchers platform ensures that the order has gone through all required checks and cleared appropriate protocols. Offsite trade will not receive any assurance from BuySellVouchers either in mediation or indemnification as we are not liable for the actions of individuals taken outside of our trading platform.
- 15.2. We have enacted a policy for sellers currently to demonstrate a solid stance against soliciting offsite trade. Even if the intentions are pure, things can still go wrong, and therefore these proactive steps are being taken to ensure the safety of our honest users. If a seller is caught embezzling traffic from BuySellVouchers to complete trade offsite, their accounts will be suspended. If a buyer or seller tries to lure you to engage in offsite trading activities, please report it to us immediately. You may, after all, save yourself and others from being unnecessarily affected by fraudulent activity.
16. SELLER'S OFFENSE
- 16.1. 1st OFFENSE
- - Your BuySellVouchers account will be suspended temporarily (remove listings, disable payment withdrawal and selling permission, cancel any pending payments).
- - You may contact BuySellVouchers via ticket system and produce a formal written appeal for your case. Our respective management shall review the case before deciding on the outcome.
- - A penalty of USD10* is to be paid directly to us via specific payment gateways or deducted directly from the seller's available balance, prior to the release of the account.
- - Any partial delivery made will be deducted and a full refund shall be issued to the buyer.
- * Subject to change
- 16.2. 2nd OFFENSE
- - Your BuySellVouchers account will be suspended permanently.
- - Your entire account and its contents will be revoked (including any available funds in the account).
By accepting this Agreement you acknowledge and agree to the terms of this Agreement, agree that this Agreement will apply whenever you use BuySellVouchers Market services and are liable to unconditional observance of this Agreement.
17. INTELLECTUAL PROPERTY
- 17.1. BuySellVouchers is the sole owner of all intellectual property, rights directly and indirectly related to the BuySellVoucers.com website, its content, design, trademark, document content, as well as specific services providers and software functionality itself;
- 17.2. Any direct or indirect use of the above BuySellVouchers intellectual property is prohibited without the prior written consent of BuySellVouchers.
- 17.3 BuySellVouchers may work with independent third parties who are responsible for providing services such as confirmation and verification. It is not allowed to use any trademark, service mark or logo that belongs to a third party without obtaining prior permission from them.
- 17.4. Seller can't upload product photo (or use other marketing way) by violating relevant intellectual property rights of product trademark. If such obligation is violated Seller are fully responsible for possible directly and indirectly damages which occurred regarding breaching of intellectual property law.
18. Charges for seller
- 18.1. If during dispute between buyer and seller BuySellVoucher independently investigates case and decides to refund buyer payment, all directly and indirectly costs with payment refund will be deducted from Seller. Seller agrees with such conditions before accepting these Terms and Conditions;
- 18.2. BuySellVoucher has the right during dispute investigation to restrict Seller’s funds / account until final decision regarding possible refund will be made;
- 18.3. In 18.1. section indicated case BuySellVoucher can any time deduct relevant fees from Seller and in case if Seller will not have relevant amount of funds, account could be restricted any time accordingly.