FAQ

Часто задаваемые вопросы
Чем выше Seller rating, тем более высокое доверие вызывает продавец. Мы советуем вам покупать товар у продавцов с высоким рейтингом.Рейтинг зависит от количество продаж, и позитивных и негативных отзывов. Негативный отзыв отнимает от рейтинга в 10 раз больше баллов, чем добавляет позитивный
There are 5 groups of sellers. The higher the Seller Level, the more trustworthy is the seller. The Level depends on the rating - the higher the rating, the higher the Level is. It's not possible to get Levels 4 and 5 without verification checks.
Verified user badge can be granted to sellers, who sent us required documents for verification and had an interview with manager over the phone.
In order to get Verified user status you have to upload required documents in Account preferences section and specify your current telephone number for contact by our manager.
Каждый продавец может назначить вознаграждение за позитивный отзыв о своем товаре.Товары за которые вы можете получить бонус, обозначены специальным значком. Бонусы получают только зарегистрированные покупатели.
1) Бонусы получают только зарегистрированные клиенты.
2) Бонус вы получаете после 20 часов с момента покупки.Даже если оставили положительный отзыв через 1 час после покупки, бонус вы получите через 20 часов, с момента оплаты покупки.(Покупка считается оплаченной после того как мерчант системы который вы платили, подтвердил оплату )
3) Чтобы получить бонус за позитивный отзыв, вам необходимо оставить позитивный отзыв в течение 20 часов после оплаты. Покупка считается оплаченной после того как мерчант системы который вы платили, подтвердил оплату )
4) Если все условия соблюдены, а вы не получили бонус, напишите нам в суппорт.
You can ask for adding new category to the Market. You need to send us detailed description of the category you want to add here - . Try to send as much details as possible.
Yes, you can buy without registration, but in this case you can't get some benifits. For example, you can't get a bonus for positive feedback.
We suggest you to register in our system to get this and more benefits.
This section contains following functions:
1) You can enable or disable a code card acess (we recommend to enable it, if you are a seller or you have a Cashmoney balance on your account)

2) You can edit your personal information (Notice: You can't change your first and last names after documents verification)

3) You can change a password for your account.

4) You can upload your documents for security verification. Please check that the specified phone number is correct, as you may receive a call from our manager.
After documents verification seller gets a special badge. More payment options are available for checked customers, which are not available for non-verified customer.
 
 
 

Here you can, refill, withdraw,exchange, and add your currencies wallets

Here you can see all your Market transactions, as well as their details.
Sellers can create their products lists here.
It's also possible to review uploaded products, upload new ones, edit your products lists and assign bonuses for positive feedbacks.
Here you can see all your feedbacks and communicate with seller/customer on these feedbacks.
Sellers also can make a refund from this section, add customer to the Feedback records list and review the product on which the feedback was left.
Here you can see all your blocked customers. Customers which are in your blacklist can't make purchases from you, but you can anytime remove a client from the list.

Необходимо зайти в свой кабинет , далее в Feedback records , и выбираем Feedback за который хотим вернуть деньги.
Заходим в Feedback , и попадаем в View product feedback .
Здесь нажимаем Return funds to the buyer.
После этого деньги будут возвращены покупателю.
И рейтинг продавца автоматически вертеться на +10 баллов верх.И пропадёт вся переписка по негативному Feedback

1) Необходимо зайти в свой  Account, там выбрать My products , и здесь выбираем Add new product  .  И создаем продукт, который хотим продавать. 
2) После этого снова идём в My products, и здесь вы видите список ваших продуктов. 
3) И теперь вам необходимо загрузить товар. На каждом вашем продукте есть выпадающие меню Actions. На него наводите мышку, и выбераети Add New Item. И здесь загружаете товар, удобным для вас способом.

Где увидеть загруженные ваучеры продавцу. Вам нужно зайти в свой кабинет, My products >и на товаре, в котором хотите посмотреть загруженные ваучеры, выбираете> Actions > view all items. Здесь вы видите загруженные товары в таком виде 12345******** . Вы можете нажать на любой товар , и вы увидите его полностью.Если вы нажмите кнопку Delete, товар удалиться из вашего списка товаров.
Нужно зайти в свой кабинет меню Transactions, и в поле Details нажать View product item . И вы увидите какой товар продан в ордере. Также вы можете просмотреть все свои проданный ваучеры, для этого зайдите в свой кабинет, Меню My products >и на товаре, в котором хотите посмотреть проданные ваучеры, выбираете> Actions > view all items. И на проданных товарах, будет указана дата и время продажи.
Посмотреть в каком ордере продан товар, можно двумя способами.
1) В вашем кабинете в  My products > Actions > view all items .Вы можете увидеть Order ID проданного товара.
2) В вашем кабинете в Transactions , в каждом ордере со статусом Suspended , или Success , товар который был куплен в этом ордере. Для этого нажмите View product item

SuccessThe following actions have been implemented.
1) Received money from the buyer.
2) This product has left the buyer.
3) Seller has received money for the goods.

Suspended:
1) Received money from the buyer.
2) This product has left the buyer.
3) The seller is waiting for the money to a personal account.
Time transfer of money can be seen in: Transactions - Details - Funds will be available: xxxx-xx-xx xx:xx

Billing ok:
1) Money received from the buyer.
2) Shipment is expected.

If the goods are in the category of Transfer, the transaction in details in the specified order and where to send button, the seller has to click after to send order.

Processing:
1) An order placed ​​goods, but not received payment for the goods.

Billing_error:
1) At the time of payment in the Merchant payment system error or failure of the payment system to the buyer.


Negative feedback
1) The buyer has left negative feedback. Money frozen until the issue.

Refund / Charge back
1) The seller did refund the buyer for this order

Продавцы, могут рекламировать свой товар, и получать следующие преимущества:

  • Продукт будет выделен жирным шрифтом. И будет выделяться из общего списка.
  • Продукт получает специальный значок рекламы.
  • Продукт во время рекламной компании, будет находиться в списке выше не рекламируемых продуктов.

Инструкция: Как начать рекламную компанию.
Вам нужно зайти в свой кабинет, меню My products > Advertisement
И в выпадающем списке, выбираете желаемый продукт, для рекламы.

Второй вариант: В меню My products , выбираете из списка своих продуктов, товар который желаете рекламировать,
и в выпадающем списке Actions , выбираете Advertise.


Вы можете начать вашу рекламную компанию сразу после оплаты, или можете выбрать день с которого начнётся рекламная компания продукта.
Пример:
Если вы выбрали начать рекламировать продукт, сразу после оплаты, и оплатили на сутки с 17.02.2013 15:45, то ваша реклама закончиться ровно через сутки 18.02.2013 15:45.
Если вы выбрали начало рекламы через несколько дней, сроком на двое суток, и выбрали дату начала 20.02.2013. Ваша реклама начнётся 20.02.2013 00:01 , и закончиться 21.02.2013 23:59.

Внимание: Расчёт вашего место в списках, происходит на момент заказа рекламы. Если другой продавец после вашей оплаты, сделает ставку больше чем ваша, то его продукт будет в списке выше, а ваш продукт окажется на более низкой позиции.
Вы всегда можете доплатить и вернуть ваш продукт на лидирующие позиции. Для этого на странице Advertise, выбираете товар, который хотите поднять в списке рекламируемых продуктов, и выбираете Actions increase the position.

Here you can generate the vouchers and use them on cashvouchers.

The cashvoucher Vouchers , are only suitable for use on the market, and to be used to recharge cashmoney balance.


Generation.

In the Generate section, you can Generate cashvouchers.
To do this, select one of the available voucher denominations. And drag the slider to the right, choosing the
the required number of vouchers.
Below you will see:
The Number of your vouchers.
Face value of each voucher.
Payables.
Your balance after cashmoney generated vouchers.

Once you have selected the required number. Presses Checkout.
All contributions are generated by acting vouchers will be available in the Show active.


Redeem.

Under Redeem, you can use the cashvoucher vouchers.
Amount available on the voucher, fully credited to your account.
You can see the details of the completion of the menu Transactions, and the menu Wallet.

Show active.

In the Show active, you can see all your active-generated vouchers.

Show used.

In the menu, Show used, you can see all the used vouchers.
This section shows the vouchers used by you and your-generated vouchers used by other clients.

1) Not verified customers (the customers who have not sent us their documents and phone number for verification). Can withdraw 100 USD per week
2) Verified customers (the sellers who have sent us their documents and phone number for verification). Can withdraw up to 3000 USD per day. No other limits.


Problem with a purchase

Did something go wrong when making a purchase on BuySellVouchers.com? Did your order not arrive? Did something arrive that was very different than described? The first step is to dispute the transaction. We’ll facilitate communication between you and the seller to see if things can be worked out. Many disputes are caused by misunderstandings, and they're often easy to resolve. However, if you and the seller can’t reach an agreement on your own, you can escalate your dispute to the Complaint Team. We’ll investigate and make a decision in favor of either you or the seller.

  • My order never arrived
  • My order arrived – but there’s a problem. You can open a dispute if the item you receive is not working properly.
  • You received a completely different item.

Example: You purchased an Itunes gift card, but received an Amazon gift card.

  • The item's condition was misrepresented.

Example: The listing said “scanned gift card,” but the item was sent as a text file.

  • The item is missing parts or features, and this was not disclosed.

Example: You bought a Razer Gold card, but some digits of the code are missing.

  • You purchased a specific quantity of an item but received the wrong amount.

Example: You bought five Google Play gift cards, but received only two.




My order never arrived

If you made a successful & full payment but your order never shows up, please contact support via the Ticket System and Your order will be re-checked manually.

My order arrived – but there’s a problem.

Open a dispute in the Dispute Center to get the process started.

How to escalate a dispute to the Complaint Team

If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your dispute to the Complaint Team.

Here's how:

Open the BuySellVouchers website, scroll to the bottom of the page and click on the Dispute Center. Select your existing dispute by clicking on Open Cases. If no solution is found between You and the Seller, You will be able to escalate the issue to the Complaint Team. Then, we'll review your case promptly and provide a final decision.

Open Dispute






Vtoroj page



Dispute center

Report a problem

Didn't receive the code(s)

Received an invalid product

Negative Feedback

Open Dispute

Tips for sellers

Communicating with your buyer

Tutorial: How to respond to a transaction problem

Tips for buyers

BuySellVouchers can help you resolve problem transactions

Tutorial: How to dispute a transaction






Tip for sellers

Communicating with your buyer:

Communication is an important aspect of providing great customer service for buyers on BuySellVouchers marketplace. Effective communication creates a connection with buyers and can encourage repeat business. Here are some steps to make sure you are successfully communicating with buyers:

Communicate promptly

Responding to messages from Buyers in a timely manner ensures that your shoppers feel heard and supported, especially if they have a question. We recommend replying to buyers within a few hours of receiving their message. Setting aside time to read and respond to messages from buyers each day can make this an easier task.

Be clear and professional

Keep your messages simple and focused. Too many details or unclear expectations can lead to confusion and miscommunication. Be sure to address the buyer’s specific questions and provide only relevant information.

Handling order issues or difficult customers

Sometimes an order won’t go as expected and it’s important to remain objective and professional. This also helps if you’re responding to a negative review.

If you encounter an issue with an order, proactively contact the buyer to discuss the situation. Inform buyers as soon as possible if there may be a delay with their order and talk about the next step. Use this opportunity to confirm if the buyer can wait for the order or if you should refund them.

If a situation escalates, take some time before you write your response, since your communication is a reflection of your business.

Tips for users:

How to dispute a transaction

If the item delivered by the seller doesn't work as expected or doesn't match the description of the listing and the seller is unable to resolve your issue in a timely manner, you can open a dispute by selecting the "I have not received the item, or the item I received does not work or not as advertised" option on the order screen.

After a dispute is opened, the 36-hour countdown for auto-complete is stopped and both you and the seller can try to reach a solution until either you decide to complete the transaction or escalate the dispute to be reviewed and decided by the Complaint Team. When the dispute is escalated to our Complaint Team we will contact both, the buyer and the seller, asking for additional information such as evidence that the item didn't work or wasn't as advertised.

Please, make sure to provide concrete evidence that the item received doesn't work as expected. Failure to provide evidence can cause the claim to be denied.

Escalating a dispute

If no solution between You and the Seller is reached, you will be able to escalate the dispute. If you do so, you agree that from the moment of the escalation, the Complaint Team will be the party who will decide the dispute.

Required Evidence for Gift Cards:

  • Fullscreen, uncropped, and unedited screenshot of your account activation history from the time of the purchase until the moment the dispute is opened;
  • Fullscreen, uncropped, and unedited screenshot of the error associated with the code activation attempt.
  • Fullscreen, uncropped, and unedited screenshot of a chat with the Gift Card company’s Customer Support, asking for the redemption day and time of this code or what happened with the code/account.
  • For the seller: Photos of the gift card's purchase receipt and the scratched card code.

Required Evidence for In-Game Items:

  • Fullscreen, uncropped, and unedited screenshot of your account trade history from the time of the trade until the moment the dispute is opened;
  • If available, an uncropped and unedited screenshot of any chat logs between you and the seller in-game;
  • If available, an unedited video of the transaction.

With the requested evidence, the Complaint Team will investigate further and will cancel the order and issue a refund to the buyer if feasible. The buyer or seller may face punitive action if the Complaint Team finds either party is purposely defrauding each other.